Frequently Asked Questions

Below you will find a list of most commonly asked questions . if you cannot find the answers to your question on this page, email us and we'll do the best to answer it for you.


Does a mattress need to be firm to give me the correct support?

Does a mattress need to be firm to give me the correct support?

There is a distinct difference between firm support and firm feel.

The choice of comfort will be up to you but you can be sure that you are getting the correct support your body requires.

All King Koil mattresses offer you the correct support irrespective of the comfort feel.

How do I process a warranty claim?

How do I process a warranty claim?

Click to visit our Warranty section.

How do I know if I need a new mattress?

How do I know if I need a new mattress?

  1. Warning signs of needing a new mattress are:
  2. Decrease of comfort
  3. Decrease in support
  4. Waking up with backache
  5. Springs poking through the mattress
  6. Edge collapse
  7. Excessive wear and tear

If you have experienced any of the above, it is probably time for a new mattress.

Should I replace my base when purchasing a new mattress?

Should I replace my base when purchasing a new mattress

Even though your base may not be showing visible signs of wear and tear, you should buy a new base when purchasing a new mattress. The majority of the mattresses made in the past seven years are single-sided, meaning there is only one sleep surface. These mattresses have different base needs than previous models. In order to get the most out of your new mattress you should buy the matching base as it has been engineered for the specific mattress’ requirements. A great example of this is the Extended Life products which come with a eXtended Life Base which is innersprung and absorbs and relieves pressure from your mattress thus increasing it’s lifespan.

How much should I spend?

How much should I spend?

Mattresses are available at a number of price points. Prices vary because of the various technologies used. Sleep is a very important part of a healthy lifestyle; take time to find a mattress that fits your comfort and support needs at a price you can afford.

How do I shop for a mattress?

How do I shop for a mattress?

Click to visit our Buying Guide section.

What is a single-sided mattress?

What is a single sided mattress?

Many of today's mattresses are built with one sleep surface. This movement to single-sided construction has given manufacturers greater ability to construct more comfortable, more supportive and more durable mattresses. All King Koil mattresses are single-sided which eliminates the difficult task of flipping one's mattress. It is recommended that you rotate a single-sided mattress regularly to refresh comfort layers.

How often should I rotate my mattress?

How often should I rotate my mattress?

First 3 months - Turn mattress every two weeks. After 3 months - Turn mattress every month.

Why and how should I rotate my mattress?

Why and how should I rotate my mattress?

Mattresses need to be rotated to achieve their maximum usable life. You can extend your mattress comfort and the durability of your new sleep set by setting a regular schedule for care and maintenance.

For the first 3 months, your King Koil sleep set should be rotated every two weeks. After the initial 3 month period, you will only need to rotate your mattress once a month.

First 3 Months – Turn mattress every two weeks.
After 3 Months – Turn mattress every month.

What are the different mattress sizes?

What are the different mattress sizes?

King Koil offers different mattress models encompassing a wide range of sizes:

91 cm Single: Child
107 cm Three-Quarter: Teenager
137 cm Double: Adult (Guest room)
152 cm Queen: Couples (Master bedroom / Guest room)
183 cm King: For couples who want to have more room (Master bedroom)

Certain models in the King Koil range are available in an option of 188 cm (Standard length) and a 200 cm (Extra Length). Contact your closest retailer for product availability and pricing.

Why do you not show prices with any of your mattresses?

Why do you not show prices with any of your mattresses?

King Koil offers different mattress models encompassing a wide range of prices. You will be certain that you can find a King Koil mattress that meets your comfort needs at the price you want to pay. Visit your local retailer for product availability and pricing. For a list of retailers near you simply click on the Find Your King Koil tab.